We Zoo Birthdays

Frequently Asked Questions

 

My child is not three or older. Can we still have a birthday party at the Zoo?

Yes, but please note the Birthday Program is geared toward children ages 3 and up.

What can I bring into the Zoo?

For the safety of our animals; items such as pets, imitation weapons, skateboards, balls, balloons, confetti, flags, straws, boom boxes/speakers, loud toys, horns and laser pens are not allowed. Denver Zoo reserves the right to refuse any other items that animal staff advises may cause distress to the animal collection.

What if it rains or snows on the birthday party date?

We are a rain or shine facility.  Should the forecasted weather be unadviseable to have your event, please contact us at (720) 337-1714 24 hours before you party and we will work with you to either refund the money paid, or reschedule your party, at the Zoos discretion.

Some of my guests have Zoo memberships. Do I still have to pay extra for them if I go over the guest limit?

Birthday parties include Zoo admission and more. The fee covers the cost of the program. Parents and siblings of your party guests (member or non-member) are more than welcome to enjoy the Zoo during the party at normal admission costs; however, everyone that is present for the duration of the party is considered a guest and will be charged at the party rate.

When is my guest count due?

If the total number of people at your party will exceed 20 (including any adults and children), please notify us no later than 1 week prior to your party.

What about the cake and outside food?

You are welcome to bring your own cake (or other dessert) and cake knife into the zoo and into your private party space. All other food and drinks consumed in the party space must be purchased through the zoo’s preferred caterer, Taste Catering. Food purchase is required for private space rental and birthday food packages and menus are available.

What should I expect on the day of my party?

Please plan to meet your party host at the Boettcher Welcome Center a maximum of 15 minutes before your party time. You will be allowed to place decorations and prepare to meet your guests during this time. Guests will be allowed into the space at the start of your party time. Food drop off times will be arranged when ordering. If you have an additional experiences scheduled the party host will meet you at the entrance of your party space 15 minutes before the start of the experience to escort you to the location of the experience. The private rental space must be vacated at the end of your rental period.

Can we store food or presents?

The Zoo does not provide any storage areas. We suggest bringing or renting a wagon to help you cart items between the Zoo and your vehicle.

Yes. However, we do not allow balloons, straws, music speakers, confetti, or pinatas for the safety of the animals. Also, we ask that any decorations be hung with removable tape only.

What kind of animal will you bring or can I pick the animal for my up close animal encounter?

The health and well-being of the animals at our Zoo is extremely important. Therefore, the Animal Ambassadors that we use for these types of programs are on a schedule so that they do not become overused and stressed. Because of this, guests are not allowed to choose the animal and we can never guarantee that a specific animal will come to your party.

All animals at the Zoo are trained using positive reinforcement and free will training. They may at any time choose to leave an experience. If you are unsatisfied with your experience we may at our discretion refund the experience costs to you.

Can I bring my own decorations?

We do allow limited décor for the special day.  Before planning your decorations, please consult with our team on approved items and those in which are NOT allowed into the Zoo.

What if an animal chooses not to participate during an experience?

The health and wellness of our animals are our first priority.  Should an animal experience not be available for any reason, the Zoo will gladly refund any monies paid for such activity.

If You Have Any Other Questions...

Contact a Birthday Specialist at 720.337.1714