Guest Experience Volunteer

Would you like to help guests have fun, memorable experiences? This is the team for you! Our Guest Experience Volunteer Team volunteers aim to connect guests to animals and our mission to secure a better world for animals through human understanding

Adult Volunteer Programs

Volunteer Information

Denver Zoo commits to excellent guest experience throughout the year. Our highest need for volunteer support is on this team.

All new volunteers start off in the Ambassador category within this team. Most of these positions require additional job-specific training, which may be in addition to Zoo U orientation.

Ambassador Job Descriptions:

  • Guest Assistance Ambassador: Stationed throughout the zoo to answer guest questions, provide directions and raise awareness of daily activities.
  • Lorikeets: Seasonally work inside the Lorikeet Adventure exhibit to assist guests in safely feeding the lorikeets and provide charismatic information about the birds.
  • Wildlife Show Assistant: During the summer months, assist Wildlife Show staff in assuring that guests have a fun, safe experience during the Wildlife Show.
  • School-aged Camp Assistant: Throughout the year, work with the Camp staff to help children engage in activities, prepare snacks and safely explore the zoo.
  • Bunk Program Assistant: Help our overnight program set-up in the evening and get the attendees ready for their evening activities.
  • Event Greeter: Welcome attendees to our events throughout the year, such as Do at the Zoo, Boo at the Zoo, Boo After Dark and Zoo Lights.

While all new volunteers start at the Ambassador category, there are opportunities to attend trainings that provide the skills and knowledge to take guest engagement to the next level. The first category of training is Guide. Guide volunteers engage guests through predesigned education kits assigned to specific locations in the zoo. After completing this training, there is the opportunity to become a Docent. Docent training is equivalent to a 3 credit college-level course and prepares volunteers to research, interpret and design their own informal programs.


Guest Experience volunteers are required to make a commitment of at least 50 hours annually.

*Please note: Applications to the Denver Zoo Volunteer Program exceed the number of available positions in each training class. The selection of new volunteers is based on matching applicants with current zoo needs.


For more information, contact Kelly Bockert at (720) 337-1546 or